Terms & Conditions

Definitions

All words mentioned in bold in the text below have the following meaning:

"TENANT" Person or group of persons renting the PROPERTY

"OWNER" Person who owns the PROPERTY

"AGENT" Person authorized by the OWNER to manage the PROPERTY. In the absence of the OWNER the agent acts in the best interest of the OWNER

"RENT" Amount the TENANT agrees to pay the OWNER in order to temporarily enjoy the use of the PROPERTY . The amount of RENT is stated on the property description.

"SAFETY DEPOSIT" Amount the TENANT agrees to leave in deposit in order to cover any damages he or she might cause to the PROPERTY during the period of stay.

"PROPERTY" The dwelling the OWNER agrees to rent to the TENANT

"ACCOUNT PRERECEIVED" Advance the TENANT agrees to pay the OWNER to guaranty the booking the property.

Article 1-Booking confirmation

The booking becomes official once the owner or its agent receives 30% of the amount due for the rent. Until this account is collected, the owner reserves the right to rent the property.

Article 2-Rent

The remainder of the rent (70%) is due on the date of the arrival, at the latest, unless agreed otherwise with the agent of the owner. Penalties might apply for late payments (going from 20 € per day to the cancellation of the booking).

Article 3-Cancellation by the tenant

In case of cancellation after the booking has been confirmed, the following will be applied:

-Cancellation notified more than eight weeks before the date of commencement:

FREE OF CHARGE

-Cancellation notified between four and seven weeks before the date of commencement: 15% of the rental value will be retained (50% of the account pre-received).

Alternatively, you can opt for a voucher for 100% of the account perceived. The Voucher can be used on all properties advertised on the site, valid one year, subject to availability.

-Cancellation notified less than four weeks before the date of commencement: 30% of the rental value will be retained (100% of the account).

Alternatively, you can opt for a voucher for 15% of the rental value (50% of the account pre-received). The Voucher can be used on all properties advertised on the site, valid one year, subject to availability.

Article 4- Interrupted stay/No show

In case the tenant wishes to interrupt the stay before the agreed date of departure, [and provided the responsibility of the company or the owner is in question], no refund is possible.

In case the tenant does not turn up on the agreed arrival date, and does not notify of the late arrival within 24 hours, the contract will be considered as cancelled. The owner is entitled to keep the account perceived and reserves the right to rent the property to somebody else.

Article 5-Cancellation by the owner

In case the owner cancels the booking and if article 11 is not applicable, the tenant is entitled to a full refund of the account perceived in addition to a compensatory voucher of the same value than the value of rent originally booked. This voucher is valid one year on all properties advertised on the web site, subject to availability.

Article 6-Safety deposit

The safety deposit is due on the day of arrival. The amount is stated on the apartment description section and may differ for each property. The safety deposit protects the owner against eventual damages of property. The tenant, member of his group or their guests are responsible for all damages made to the property including the common and private parts of the building. The safety deposit should be made in cash, travel checks, checks or refundable bank transfer. If no damages are noted and the check out inventory matches the check in inventory, the safety deposit will be returned in full upon checking out. If damages or missing objects are noted, the deposit will be returned within 4 weeks after repair/replacement cost(s) have been deduced. In case important cleaning is needed resulting from an insufficient state of cleanness or care caused by the tenant, member of his group or guests, the cleaning cost will be deduced from the deposit. Damage includes any lost or missing keys. In all cases the owner will change the lock and the tenant will be charged for the replacement. If the safety deposit is insufficient, the tenant agrees to pay the additional costs before departure or can alternatively arrange repair himself at his convenience. Bank charges will be also deduced from the safety deposit. Details of bank charges will be given upon request.

As a general rule the property has to be returned in the same condition it was received. This guaranties the tenant the recovery of 100% of the safety deposit.

Article 7-Check in/Check out

The rental period starts at noon (12pm) on the date of arrival and ends at noon (12pm) on the date of departure unless agreed otherwise with the owner. The owner shall not be obliged to free the property before or after the time mentioned on this agreement. However, the owner will always do his outmost to offer additional hours to suit early/late flights/trains schedules whenever possible and upon request.

Article 8-Maximum number of occupiers

The maximum number of occupiers residing in the property must not exceed the number stated on the description unless otherwise agreed with the owner.

Article 9- Smoking-Pets

Smoking and pets are not allowed unless previously agreed in writing by the owner.

Article 10-Civil behaviour

The tenant, member of his group or guest shall always behave in a civil manner with its surrounding neighbours, and shall refrain from loud noise and any unruly behaviour that might disturb the neighbour(s). Should the tenant, member of group or guest(s) behave in an incorrect manner, the owner may ask the tenant to vacate the property.

Should the tenant, member of group or guest(s) fail to respect articles 8, 9 or 10, the owner or his agent may ask the tenant to vacate the property. In such eventuality, no refund can be asked.

Article 11-Limited liabilities of the Owner

The owner is not liable for:

Any temporary defect or stoppage in supply of public services to the property
Any temporary defect in the equipment, machinery, plant or appliance to the property.
Any loss, damage or injury resulting from weather conditions, riot, war, terrorists acts, strikes or other matters beyond his control.
Any loss, damage, cost or inconvenience caused to or suffered by the tenant if the apartment is destroyed, substantially damaged, or made unsuitable for rent.

In any such event the owner will within 10 working days of notification to the tenant, refund all sums previously perceived in respect of the rental period. Under no circumstances, the owner's liabilities to the tenant shall exceed the amount paid to the owner by the tenant for the rental period.

Article 12-Other insurance(s)

The tenant is advised to take a comprehensive travel insurance to cover for cancellation costs, medical expenses, public liabilities and personal effects. The owner's insurance does not cover for these eventualities. The company will provide any assistance it possibly can but cannot be held responsible for such eventualities.

Article 13-Report of damages

The tenant shall report to the owner or his agent, without delay any defects in the property, any breakdown of the equipment or machinery. Arrangements in order to repair or replace the faulty items will be made as soon as possible by the owner or his agent.

Article 14 -Governing Law

This agreement shall be governed by and construed in accordance with the law of the United Kingdom and any dispute arising from or in connection with this agreement shall be subject to the exclusive jurisdiction of an English court. We as tenant and owner acknowledge acceptance of all terms and conditions contained herein.

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